Privacy Policy
Last Updated: August 30, 2026 • Effective Date: Immediate
1. Introduction & Overview
Wells Logic Systems ("Company," "we," "us," or "our") provides carrier-grade autonomous voice assistants, telephony routing, and business intake automation under the commercial brand My Virtual Assistant App (available at myvirtualassistantapp.com).
This Privacy Policy outlines how we collect, process, store, and protect information when you visit our website, subscribe to our infrastructure, or interact with our autonomous voice systems via telephone or web interfaces.
2. Third-Party Sub-Processors & Infrastructure
To deliver sub-second, carrier-grade voice intelligence and automated calendar synchronization, we integrate with industry-leading cloud sub-processors. By utilizing our services, you acknowledge that voice and textual data may be processed through the following vetted third-party vendors:
| Sub-Processor | Operational Role | Data Transmitted |
|---|---|---|
| Vapi.ai | Voice Orchestration & State Machine | Real-time WebRTC audio, session tokens |
| Cartesia (Sonic-3.5) | Neural Text-to-Speech (TTS) | Synthesized speech audio streams |
| Deepgram (Nova-2) | Speech-to-Text (STT) & Endpointing | Spoken caller audio for transcription |
| OpenAI (GPT-4o-mini) | Deterministic Intent & JSON Schemas | Transcribed text queries and prompts |
| Telnyx SIP | Carrier Telecom & Inbound Routing | Caller ID, ANI, call routing signaling |
| Stripe, Inc. | PCI-Compliant Billing & Flex Pay | Payment card tokens, customer billing data |
| Cloudflare, Inc. | Global Edge CDN & Serverless API | HTTPS request traffic, IP routing |
| Google Workspace / Cal.com | Calendar Availability & Email Dispatch | Event timestamps, client booking details |
3. Voice Audio, Transcripts, & Telephone Data
When telephone calls or browser demo sessions connect to our assistants:
- Audio Streams: Voice audio is processed in real time to generate conversational responses. Audio streams are encrypted in transit via TLS/SRTP protocols.
- Transcripts & Summaries: Spoken audio is transcribed into text summaries and structured JSON records (caller name, callback number, reason for call) and securely transmitted to the client's authorized CRM or notification email.
- No Model Training on Private Data: We configure our enterprise AI endpoints to opt out of public model training on caller inputs.
4. Information Collected Directly
We collect information provided directly by clients during onboarding and strategy booking:
- Business name, contact executive name, business email, and telephone numbers.
- Staff cell phone numbers for live warm call escalation.
- Business FAQs, pricing guidelines, service area boundaries, and scheduling calendar links.
5. Data Retention & Security
We maintain strict administrative, technical, and physical safeguards to protect client and caller data. Structured call logs and onboarding blueprints are retained only as long as necessary to provide support and execute service retainers. Clients may request permanent deletion of their archived logs at any time by contacting our engineering desk.
6. Contact & Privacy Inquiries
For questions regarding this Privacy Policy, sub-processor data agreements, or data deletion requests, contact: