Privacy Policy
Last Updated: August 30, 2026 • Effective Date: Immediate
1. Introduction & Overview
My Virtual Assistant App ("Company," "we," "us," or "our") provides carrier-grade autonomous voice assistants, telephony routing, and business intake automation under the commercial brand My Virtual Assistant App (available at myvirtualassistantapp.com).
This Privacy Policy outlines how we collect, process, store, and protect information when you visit our website, subscribe to our infrastructure, or interact with our autonomous voice systems via telephone or web interfaces.
2. Third-Party Sub-Processors & Infrastructure
To deliver sub-second, carrier-grade voice intelligence and automated calendar synchronization, we integrate with industry-leading cloud sub-processors. By utilizing our services, you acknowledge that voice and textual data may be processed through the following vetted third-party vendors:
| Sub-Processor | Operational Role | Data Transmitted |
|---|---|---|
| Vapi.ai | Voice Orchestration & State Machine | Real-time WebRTC audio, session tokens |
| Cartesia (Sonic-3.5) | Neural Text-to-Speech (TTS) | Synthesized speech audio streams |
| Deepgram (Nova-2) | Speech-to-Text (STT) & Endpointing | Spoken caller audio for transcription |
| OpenAI (GPT-4o-mini) | Deterministic Intent & JSON Schemas | Transcribed text queries and prompts |
| Telnyx SIP | Carrier Telecom & Inbound Routing | Caller ID, ANI, call routing signaling |
| Stripe, Inc. | PCI-Compliant Billing & Flex Pay | Payment card tokens, customer billing data |
| Cloudflare, Inc. | Global Edge CDN & Serverless API | HTTPS request traffic, IP routing |
| Google Workspace / Cal.com | Calendar Availability & Email Dispatch | Event timestamps, client booking details |
3. Voice Audio, Transcripts, & Telephone Data
When telephone calls or browser demo sessions connect to our assistants:
- Audio Streams: Voice audio is processed in real time to generate conversational responses. Audio streams are encrypted in transit via TLS/SRTP protocols.
- Transcripts & Summaries: Spoken audio is transcribed into text summaries and structured JSON records (caller name, callback number, reason for call) and securely transmitted to the client's authorized CRM or notification email.
- No Model Training on Private Data: We configure our enterprise AI endpoints to opt out of public model training on caller inputs.
4. Information Collected Directly
We collect information provided directly by clients and website visitors during onboarding, contact form submissions, demo requests, and strategy booking:
- Business name, contact executive name, business email, and telephone/mobile numbers.
- Staff cell phone numbers for live warm call escalation and SMS dispatch notifications.
- Business FAQs, pricing guidelines, service area boundaries, and scheduling calendar links.
5. SMS & Mobile Information Privacy Policy (No-Sell / No-Share Guarantee)
My Virtual Assistant App is committed to protecting your mobile privacy. When you opt in to receive SMS text messages from us (whether verbally during a phone call or digitally through our website contact and consultation forms):
- Types of Mobile Data Collected: Mobile telephone number, opt-in consent timestamp, message delivery logs, and text conversation history between you and our support/dispatch representatives.
- Purpose of SMS Communications: Mobile numbers are utilized strictly for transactional, customer support, and operational communications. This includes scheduling reminders, appointment confirmations, live technician/intake dispatch notifications, inquiry follow-ups, and urgent account alerts.
- Strict Confidentiality & Zero Third-Party Sharing: Mobile opt-in data, originator phone numbers, and SMS consent records will never be sold, rented, leased, bartered, or shared with any third parties, affiliates, or lead aggregators for marketing, promotional, or commercial advertising purposes under any circumstances.
- Message Frequency & Rates: Message frequency varies depending on your service interactions and appointment requests. Standard message and data rates from your mobile carrier may apply.
- Opt-Out & Unsubscribe (STOP): You can cancel SMS text messaging at any time. Simply reply with the keyword STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message received from our system. Upon receiving your opt-out command, we will send one final confirmation text and remove your mobile number from further text notifications immediately.
- Customer Support & Assistance (HELP): For assistance or questions regarding text messaging, reply with the keyword HELP to any message, or reach our direct support desk by email at [email protected] or phone at +1 (615) 894-6671.
6. Data Retention & Security
We maintain strict administrative, technical, and physical safeguards to protect client and caller data. Structured call logs, text message logs, and onboarding blueprints are retained only as long as necessary to provide support and execute service retainers. Clients may request permanent deletion of their archived logs at any time by contacting our engineering desk.
7. Contact & Privacy Inquiries
For questions regarding this Privacy Policy, 10DLC compliance, sub-processor data agreements, or data deletion requests, contact: