Terms of Service
Last Updated: August 30, 2026 • Effective Date: Immediate
1. Acceptance of Terms
By subscribing to, provisioning, or utilizing any voice automation services, software, API middleware, or telephony routing provided by Wells Logic Systems ("Company," "we," or "us"), you ("Client" or "Customer") agree to be legally bound by these Terms of Service. If you do not agree to these terms, do not complete payment or utilize the platform.
2. Service Architecture & Provisioning
Wells Logic Systems provides bespoke, sub-second latency voice assistant systems integrated with carrier SIP trunking, Cal.com/Google Calendar scheduling, and CRM webhooks. Standard provisioning includes custom prompt architecture, Cartesia neural voice synthesis, noise gate calibration, and carrier line allocation.
3. Billing, Setup Fees, & Cancellation Policy
A. One-Time Setup Fees (Non-Refundable)
All initial build fees ($1,000 Standard, $1,750 Advanced, $3,000+ Enterprise) cover upfront bespoke engineering, voice persona tuning, telephony routing, and custom guardrail development. Setup fees are strictly non-refundable once engineering build kickoff has commenced.
B. Monthly Retainers (Cancel Anytime)
Monthly retainers ($299/mo, $599/mo, $1,199/mo) reserve dedicated carrier telephony trunks, cloud serverless capacity, and included monthly usage minutes on a recurring 30-day billing cycle. Clients may cancel their recurring monthly retainer at any time through their Stripe billing portal or by emailing [email protected].
Upon cancellation, your assistant and dedicated telephone lines remain active through the end of your paid billing period, with zero subsequent charges. We do not issue prorated refunds for partial months or unused minutes.
C. Usage Metering & Overage Rates
Inbound calls that exceed your tier's included monthly minutes are never blocked or dropped. Overage is metered at discounted contract rates ($0.20 to $0.35 per minute depending on tier) and automatically billed to your payment method on file at the conclusion of the billing cycle.
4. Telecommunications & Regulatory Compliance (TCPA / FCC)
Clients agree to use Wells Logic Systems voice agents in strict compliance with the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) regulations, and applicable state laws:
- Our assistants are designed for inbound call answering and authorized client intake.
- Clients shall not use the service to conduct unlawful automated outbound telemarketing, unsolicited robocalls, or abusive telephone harassment.
- The assistant introduces itself transparently as an autonomous virtual assistant upon caller inquiry.
5. Limitation of Liability & Disclaimers
Wells Logic Systems voice agents provide automated operational intake and scheduling. The system does not provide binding medical, diagnostic, emergency 911 dispatch, or legal counsel. Clients are responsible for maintaining secondary emergency escalation procedures (such as on-call staff cell forwarding) for high-urgency situations.
6. Governing Law & Inquiries
These Terms are governed by the laws of the State of Tennessee. For billing, contract, or SLA inquiries, contact: