Terms of Service
Last Updated: August 30, 2026 • Effective Date: Immediate
1. Acceptance of Terms
By subscribing to, provisioning, or utilizing any voice automation services, software, API middleware, or telephony routing provided by My Virtual Assistant App ("Company," "we," or "us"), you ("Client" or "Customer") agree to be legally bound by these Terms of Service. If you do not agree to these terms, do not complete payment or utilize the platform.
2. Service Architecture & Provisioning
My Virtual Assistant App provides bespoke, sub-second latency voice assistant systems integrated with carrier SIP trunking, Cal.com/Google Calendar scheduling, and CRM webhooks. Standard provisioning includes custom prompt architecture, Cartesia neural voice synthesis, noise gate calibration, and carrier line allocation.
3. Billing, Setup Fees, & Cancellation Policy
A. One-Time Setup Fees & 14-Day Staging Pilot
All initial setup fees ($119 Starter, $229 Growth, $499 Enterprise) cover upfront bespoke engineering, prompt calibration, dedicated carrier telephony SIP trunk allocation, and guardrail testing. Following payment of the setup fee, Client receives a 14-day risk-free staging pilot period during which recurring monthly retainer charges do not commence. Setup fees are strictly non-refundable once engineering build kickoff has commenced.
B. Monthly Retainers (Cancel Anytime)
Monthly retainers ($349/mo, $699/mo, $1,499/mo) reserve dedicated carrier telephony trunks, cloud serverless capacity, and included monthly usage minutes on a recurring 30-day billing cycle. Clients may cancel their recurring monthly retainer at any time through their Stripe billing portal or by emailing [email protected].
Upon cancellation, your assistant and dedicated telephone lines remain active through the end of your paid billing period, with zero subsequent charges. We do not issue prorated refunds for partial months or unused minutes.
C. Usage Metering & Overage Rates
Inbound calls that exceed your tier's included monthly minutes are never blocked or dropped. Overage is metered at discounted contract rates ($0.20 to $0.35 per minute depending on tier) and automatically billed to your payment method on file at the conclusion of the billing cycle.
4. Telecommunications & Regulatory Compliance (TCPA / FCC)
Clients agree to use Wells Logic Systems / My Virtual Assistant App voice agents and messaging capabilities in strict compliance with the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) regulations, and applicable state laws:
- Our assistants are designed for inbound call answering, authorized client intake, and transactional customer communications.
- Clients shall not use the service to conduct unlawful automated outbound telemarketing, unsolicited robocalls, or abusive telephone harassment.
- The assistant introduces itself transparently as an autonomous virtual assistant upon caller inquiry.
5. SMS & Text Messaging Terms and Conditions
By providing your mobile telephone number through our website forms, during inbound telephone calls with our representatives or AI voice concierges, or during service onboarding, you consent to receive transactional and informational SMS/MMS text messages from Wells Logic Systems / My Virtual Assistant App.
- Program Description & Message Types: Text messages may include inquiry follow-ups, appointment confirmations, live technician and emergency dispatch notifications, interactive calendar reminders, account status alerts, and customer service support.
- Message Frequency: Message frequency varies based on user engagement, inquiry volume, and appointments scheduled.
- Message & Data Rates: Message and data rates may apply depending on your mobile carrier and rate plan. Wells Logic Systems does not charge an additional fee to send or receive text messages.
- Opt-Out & Cancellation (STOP): You can cancel the SMS service at any time. Simply reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message from us. We will send you one single SMS message confirming your opt-out. After this, you will no longer receive SMS messages from our number unless you re-subscribe.
- Customer Support & Assistance (HELP): If you need assistance or have questions about our text messaging program, reply with the keyword HELP to any message, email [email protected], or call our direct office line at +1 (615) 894-6671.
- Carrier Liability Disclaimer: Mobile carriers (including but not limited to AT&T, Verizon Wireless, T-Mobile, and regional carriers) are not liable for delayed or undelivered messages.
- Mobile Data Privacy Guarantee: Your mobile information and text messaging originator opt-in data will strictly not be sold or shared with any third parties or affiliates for marketing or promotional purposes. For complete details, review our Privacy Policy.
6. Limitation of Liability & Disclaimers
My Virtual Assistant App voice agents provide automated operational intake and scheduling. The system does not provide binding medical, diagnostic, emergency 911 dispatch, or legal counsel. Clients are responsible for maintaining secondary emergency escalation procedures (such as on-call staff cell forwarding) for high-urgency situations.
7. Governing Law & Inquiries
These Terms are governed by the laws of the State of Tennessee. For billing, contract, or SLA inquiries, contact: